Question 1

What time will the car park open?

Accepted Answer

We open around 2.5 to 3 hours before all matches/events (please check each individual listing for exact times) and close 1 hour after the final whistle.

Question 2

Can I enter the car park early?

Accepted Answer

No. The car parks are not accessible before the advertised opening times. Please do not arrive early as you will be unable to park.

Question 3

What time will the car park close?

Accepted Answer

The car parks will be closed and locked 1 hour after the end of the event. Vehicles not collected in time will be locked in and incur a £200 penalty.

Question 4

How far is the Car Park from the Stadium?

Accepted Answer

We operate in multiple cities for multiple stadiums so depending on how fast you walk: 
Tottenham Hotspur Stadium, London: 20-25 mins walk; 
Ashton Gate Stadium, Bristol: 7 mins walk; 
Wembley Stadium, London: 20-35 mins walk; 
Selhurst Park, London: 10 mins walk; 
The Recreation Ground, Bath: 20 mins walk
Principality Stadium, Cardiff: 10 mins walk

Question 5

What if the match goes to extra time & penalties?

Accepted Answer

The car park will close 1 hour after the final whistle.

Question 6

Do you allow overnight parking?

Accepted Answer

NO OVERNIGHT PARKING is permitted. Vehicles left after closing times will be locked in and access will be denied.

Question 7

How much does parking cost?

Accepted Answer

Prices vary by event and location. Booking early ensures the best price.

Question 8

What is your cancellation policy?

Accepted Answer

All bookings are strictly non-refundable.

Question 9

Can I pay on arrival?

Accepted Answer

If availability allows, you can scan the QR code onsite to pay — subject to space remaining.

Question 10

How long does it take to exit the car park?

Accepted Answer

We are not affected by road closures. All vehicles exit promptly after the event.

Question 11

What happens if I don’t get back before the gates close?

Accepted Answer

Gates will be locked. You will not be able to retrieve your car and will incur a £200 fixed penalty.

Question 12

If I leave the car park, can I come back in?

Accepted Answer

No. Re-entry is not permitted once you leave the car park.

Question 13

I’m bringing a different car.

Accepted Answer

Click “My Booking” at the top of the site to change your registration. You’ll receive a new confirmation email.

Question 14

Can I change the vehicle on my booking?

Accepted Answer

Yes — use “My Booking” at the top of our website.

Question 15

Do I need to prebook?

Accepted Answer

Yes — we recommend booking in advance to guarantee a space.

Question 16

How will I know if I have booked successfully?

Accepted Answer

You’ll receive a confirmation email. Print it or show it on your phone for access.

Question 17

I have booked the wrong date/event.

Accepted Answer

Please reply to your confirmaiton email within 48 hours of the event requesting the change and our team will update and send a new confirmation email.

Question 18

I have booked the wrong car park.

Accepted Answer

Reply to your confirmation email and tell us which car park you intended to book.

Question 19

I have not received or cannot find my email confirmation.

Accepted Answer

Check your junk folder or go to “My Booking” (top right) and enter your order number and reg.

Question 20

Do you have food/drink onsite?

Accepted Answer

No. However, there are local shops and takeaways on the way to the venue.

Question 21

Do you offer motorbike parking?

Accepted Answer

No. We do not offer motorbike parking at any of our sites.

Question 22

Is your car park secure?

Accepted Answer

Yes. All sites are staffed during events and have security cameras.

Question 23

I can’t see the event I want to book.

Accepted Answer

Email bookings@matchdayparking.co.uk with the details and we’ll assist.

Question 24

Can I book more than one space?

Accepted Answer

Yes. You can book multiple spaces for multiple events.

Question 25

The gates are locked.

Accepted Answer

You may be too early or too late. If you are too late a £200 PCN applies and access will not be granted until later.

Question 26

Do you have any discount codes for booking?

Accepted Answer

We occasionally offer promotions. Check our website before booking.

WEST HAM UNITED

West Ham Parking - Easy & Affordable

Secure, Convenient Parking

Frequently Asked Questions

Seamless booking process and very close to the stadium. Highly recommended!

Best parking experience I've had for a stadium event. Stress-free!